Mix and Match

Shipping policy

Thank you for shopping with us. Please review our shipping policy to understand how we handle order processing, delivery, and related concerns within Pakistan.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation message once your order has been dispatched.

2. Shipping Coverage

  • We deliver nationwide across Pakistan, including major cities and remote areas.
  • Delivery availability may vary depending on the courier service coverage.

3. Delivery Time

  • Standard delivery time is:
    • Major cities: 2–4 business days
    • Remote areas: 3–7 business days
  • Delivery times may be affected by weather, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.
  • We may offer free shipping on selected products or promotional campaigns.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email.
  • You can use this tracking number to monitor your delivery status.

6. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan.
  • Please ensure someone is available to receive and pay for the order at the provided address.

7. Failed Deliveries

  • If delivery fails due to incorrect address or unavailability, our courier partner will attempt redelivery.
  • After multiple failed attempts, the order may be canceled.

8. Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
  • We will investigate and arrange a replacement or refund where applicable.